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السلطة القومية للمصادقة الالكترونية

National Authority for Digital Certification

Customer Service and Partnerships
Who are our partners

Electronic Authentication
Partners in Sudan

Establishing an effective electronic authentication system in Sudan requires broad and coordinated partnerships between government entities, telecommunications companies, banks, and technical providers, under a comprehensive legislative and regulatory framework.

The importance of identifying partners lies in facilitating integration between government and private systems, improving the security of electronic transactions, and enhancing the efficiency of digital service delivery to citizens and investors.

Shield

Our Plan

  • Establish a unified national framework for digital authentication with the participation of all partners
  • Activate the electronic signature law and identify the authorized supervisory body
  • Launch the national digital identity project in cooperation with information and communication centers
  • Enhance cooperation between the public and private sectors in digital authentication and signature fields

Central Bank
of Sudan

Arrow
•

Regulates the electronic payment sector and banking identity verification

•

Oversees financial service companies and digital wallets

National Information
Center

Arrow
•

Oversees digital identity systems and integration between government systems

Legislative and
Regulatory Bodies

Arrow
•

Such as the Ministry of Communications and Digital Transformation

•

Participates in drafting policies related to digital identity governance and electronic signatures

Financial Institutions
and Banks

Arrow
•

Adopt advanced authentication mechanisms in electronic banking services

•

Key partner in two-factor authentication (2FA) and linking bank accounts to identities

Electronic Payment
Companies and
Services

Arrow
•

Provide digital solutions based on electronic verification

•

mBoK bank as an example for other banking applications

•

Cash

•

My wallet

•

These entities provide internal authentication gateways linked to phone numbers or bank accounts

Telecommunications Companies

Arrow
•

Play a pivotal role in:

•

Verification via phone numbers (OTP)

•

Linking digital identity to mobile numbers

Prominent Companies:

  • •

    Zain Sudan

  • •

    MTN

  • •

    Sudatel

Customer Service and Partnerships

Distinguished Service from the National Authority for Digital Certification


We are keen to provide distinguished electronic authentication services, characterized by accuracy and speed, through a specialized team to ensure:

  • - Completion of services within specified deadlines.
  • - Clear information about service procedures.
  • - Simplified and fast procedures.
  • - Multiple channels to suit your needs.

What we ask of our customers to provide a distinguished service

What we ask of our customers to provide a distinguished service

  • Provide all required identification papers and documents according to the service type
  • Clarify the request accurately to avoid delays in the transaction
  • Inform us of any change in personal information or circumstances surrounding the completion of the service
  • Respond to inquiries from the customer service team to ensure work is completed on time

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